Group Facilitation
for promoting understanding of change within the organization

When Do You Need This Option?
Recently restructured organizations or those in the process of change will benefit from this service. If your organization is experiencing resistance to new directives, confusion over new policies, or resentment over new working relationships, then Working Diplomacy can help you rebuild relationships, respect and morale.

What Will You Achieve?
Facilitated dialogue allows people with differing opinions to talk comfortably with others about their different viewpoints. This results in participants showing greater respect, collegiality, and understanding for each other. Dialogue opens lines of communication and creates an atmosphere of acceptance of change.

How Does Group Facilitation Work?
Working Diplomacy first conducts preliminary interviews to identify the issues and the stakeholders in those issues, and to assess major problems and concerns. A clear agenda and ground rules for the dialogue are also established at this time. The dialogue process begins with social time and refreshments. The dialogue itself lasts from two to three hours. Participants decide on whether or not to meet again and whether or not to prepare a summary report.

Of Note...

Roger Fisher and Scott Brown write, in Getting Together &endash; Building Relationships As We Negotiate:

"Most successful companies seek to involve their employees emotionally as well as economically. They have found that an honest concern for employees and their problems creates high morale and an emotional commitment that improves productivity and teamwork. When poorly managed companies fail to enlist the support of employees to overcome a problem, they often hear the response, 'Why should we go out of our way to help the company?"

Working Diplomacy
902 Rose Avenue
Piedmont, CA 94611

tel 510-654-9114
fax 510-654-0196

or send e-mail to:
karen@joffes.com

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