Team Mediation
for restoring cooperative and productive team work

When Do You Need This Option?
Mediation helps two or more colleagues who no longer work cooperatively, or who are even openly hostile to one another, to set aside their differences and work together more productively. 

What Will You Achieve?
Mediation promotes the development of multiple and realistic options for resolving workplace tensions. Through clear and frank communication, individuals explore the issues underlying the conflict and develop strategies for resolving problems. When colleagues voluntarily choose mediation, more than 90% reach agreements and re-establish working relationships. The result is improved workplace communication and team or work group cooperation.

How Does Team Mediation Work?
Participation in the process is voluntary and in good faith. Team mediation lasts from one to four hours, and sometimes continues into another session. After participants agree on how to resolve their problem, Working Diplomacy prepares a written agreement for their benefit. The process is entirely confidential unless the parties grant permission in writing to share parts of the agreement with others.

Of Note...

Roger Fisher and William Ury write, in Getting To Yes &endash; Negotiating Agreement Without Giving In :

"People often assume that there is a trade-off between pursuing a good substantive outcome and pursuing a good relationship. We disagree. A good working relationship tends to make it easier to get good substantive outcomes (for both sides)."

Working Diplomacy
902 Rose Avenue
Piedmont, CA 94611

tel 510-654-9114
fax 510-654-0196

or send e-mail to:
karen@joffes.com

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