Individual Sessions
for resolving personal communication challenges

When Do You Need This Option?
These sessions help individuals with communication problems that have arisen at work. One-on-one meetings help resolve issues that affect performance and morale, such as uncooperative teamwork, manager and employee friction, and interferences from home.

What Will You Achieve?
These sessions guide individuals to develop workable options, strategies, and schedules for resolving their conflict at work. Follow through steps are found to bring about greater job satisfaction and an increased level of performance.

How Do Individual Sessions Work?
Individuals describe their communication challenges to Karen Joffe who offers them the perspective of an outside neutral conflict manager. Sessions begin with careful listening to help people who are upset relax so they can begin to rethink their problem. Individuals are encouraged to speak candidly and to develop new and realistic problem-solving alternatives. The benefit of involving another co-worker in the discussion is weighed against the risk of exposure. The time and place is arranged to cause minimum interference with work.

Of Note...

Daniel Goleman writes, in Emotional Intelligence :

"When emotionally upset, people cannot remember, attend, learn, or make decisions clearly. As one management consultant put it, 'Stress makes people stupid."

Working Diplomacy
902 Rose Avenue
Piedmont, CA 94611

tel 510-654-9114
fax 510-654-0196

or send e-mail to:
karen@joffes.com

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