Endorsements

aren Joffe is unflappable. She is one of those dedicated listeners who 'homes in' on what people are really saying, undistracted by the heat of their words, defensive maneuvers, charming evasions, or just plain indirectness of normal thought and speech. There are few things more satisfying to a person than being listened to seriously.

"In her work for my former firm, she had to respond to a feature of product packaging that antagonized customers but could not fundamentally be changed. She helped guide a resolution in which the company committed to doing a better job of explaining its choices, while providing a concrete solution to the one aspect of the problem that most bothered customers."

Pam Utz
Manager, Global Regulatory Compliance/Product Integrity
Gap, Inc.
San Francisco, CA

"Karen Joffe works well with our clients who are adults with developmental disabilities. She is good at reducing tension and quieting volatile, aggressive personalities as well as at drawing out more reserved, reticent ones. She gains trust and cooperation through her non-threatening demeanor, patience and civility. She motivates people to communicate more effectively."

Patricia Coleman
Executive Director
NIAD Art Center
National Institute of Art & Disabilities
Richmond, CA

 

"Karen Joffe has a way of relating to heated emotions which brings about greater calm. She is good at diffusing hostile situations. Karen does not impose herself on others, and listens carefully to all points of view. Her ability to pay attention to many perspectives lends an atmosphere in which good problem solving can occur."

Virginia Lyle
Manager, Corporate Communications
FP International
Redwood City. CA

Mediation is a confidential process. When she mediates, Karen Joffe receives feedback and endorsements such as ...

"Karen Joffe was outstanding."

"Very pleased. Made me feel comfortable."

"Very professional."

"Her objectivity was very helpful."

"I wish we could collaborate like that all of the time!"

"You were able to help us identify the concerns of the students and to work through, in a systematic way, the various issues. Your steady style enabled us to address individual issues thoroughly, before discussing other topics. As such, you gained instant credibility from the group and a sense of impartiality was immediately evident.

Occasionally, you would raise questions of the constituencies which would help clarify the issues and move the conversation forward in a productive way. I also appreciated your willingness to assume a format which was suggested by the students and to work with us on ensuring that the various issues were addressed appropriately."

Bay Area College President

Working Diplomacy
902 Rose Avenue
Piedmont, CA 94611

tel 510-654-9114
fax 510-654-0196

or send e-mail to:
karen@joffes.com

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