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workers will face challenges that can cause even the most cooperative
to loose patience and resiliency.
Conflicts
Big and Small...
...have
a way of causing communication barriers to go up, at work, and productivity
to go down. Even the most resilient workers sometimes lose their ability
to communicate well with colleagues. Karen Joffe, of Working Diplomacy,
facilitates an end to conflict and builds cooperation within organizations.
An
Ounce of Diplomacy...
...at
work is one ingredient in achieving healthy working relationships. Karen
Joffe intervenes with staff and managers to facilitate an end to behaviors
which contribute to low morale and problems with customer service.
A
Pound of Cure...
...Karen
Joffe can assess the need for Working Diplomacy services in
a preliminary interview. Working Diplomacy provides the
following conflict intervention strategies for building
cooperation within organizations:
Individual
Sessions
to help resolve workplace dilemmas. With the help of an
outside neutral, individuals who are hesitant or even
unwilling to work with a co-worker develop strategies to
resolve the problem.
Team
Mediation
to help improve communication and cooperation between
colleagues who no longer work well together. With the
help of an outside neutral, understanding of the problem
is developed and manageable corrections are
found.
Group
Facilitation
to help organizations when change in the status quo
threatens morale and performance. Facilitated dialogue
sessions result in acceptance of change and improved
lines of communication.
Client
or Customer Service Problem
Solving
to help when external complaints grow and normal internal
responses fall short. Problems are investigated, from the
perspective of a neutral conflict manager, and
recommendations are made to restore good faith and reduce
negative public exposure.
Working
Diplomacy
902
Rose Avenue
Piedmont,
CA 94611
tel
510-654-9114
fax
510-654-0196
or
send e-mail to:
karen@joffes.com
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